Daniel Oppenheim is a Senior Research Scientist at the IBM T. J. Watson Research Center in NY. He received his doctorate degree from Stanford University for his interdisciplinary research on interactive real-time systems, creativity, and new usability paradigms. Joining IBM Research in 1993 as both scientist and renowned composer he was a founding member it’s Computer Music Center. Currently Daniel’s research is in the realm of the new Services Science, Management and Engineering (SSME) discipline. He is the chief Research architect of IBM’s new Application Assembly Optimization (AAO) framework that manages the Integrated Global Delivery of its Global Business Services (GBS). With over 20 patent filings on the AAO alone, he has received numerous awards for his work, including IBM’s highest level of recognition in 2011: the Corporate Award. These experiences led to his coining of the term Cross-Enterprise-Collaboration (CeC) which he has been pioneering in collaboration with both academia and industry. In 2010 he formed the Cross-Enterprise-Collaboration SIG within the Services Research and Innovation Institute (SRII) with the mission to advance the state of knowledge on CeC.

Lav R. Varshney is a Research Staff Member at the IBM T.J. Watson Research Center, within the Services Science, Management and Engineering (SSME) discipline. He earned a B.S. degree in electrical and computer engineering from Cornell University and S. M., E.E., and Ph.D. degrees in electrical engineering and computer science from the Massachusetts Institute of Technology (MIT). He was a National Science Foundation graduate research fellow and was affiliated with the Laboratory for Information and Decision Systems and the Research Laboratory of Electronics at MIT. His research interests include information theory, coding theory, systems theory, information economics, and neuroscience and are now expanding to include analytics and optimization as well as mathematical approaches to understand informational work and information aggregation and coordination in global service delivery.

Alex Norta is a researcher at the University of Helsinki, Finland. He received his MSc degree (2001) from the Johannes Kepler University of Linz, Austria and his PhD degree (2007) from the Eindhoven University of Technology, The Netherlands. His PhD thesis was partly financed by the EU-FP6 project called CrossWork, in which he focused on developing the eSourcing concept for dynamic inter-organizational business process collaboration. His research interests include cloud computing, business-process collaboration, workflow management, e-business transactions, service-oriented computing, software architectures and software engineering, ontologies, mashups, social web. Alex was a co-organizer of the SOC-LOG’10 workshops that aimed at achieving a deeper insight into the potential of applying principles of service-oriented computing to the problem domains of logistics and supply chain. He also co-organized the CEC'10 about cross-enterprise collaboration at the BPM conference.

Hamid R. Motahari-Nezhad is a research scientist at HP Labs, Palo Alto, California. He has a PhD in computer science from The University of New South Wales (UNSW), Australia. His research interests include service computing, social computing, business process management, and collaboration technologies. Hamid's research work has been widely published in conferences such as WWW, ICDE, ICSOC and journals such as IEEE TKDE, VLDBJ, IEEE Trans. on Services Computing, IEEE Computer and Internet Computing. Hamid has served as a reviewer of reputable international journals and in the organization and program committees of a number of conferences and workshops in the Web, service computing and business process management and world wide web (WWW) fields, and most recently as a PC co-chair of ICSOC 2011 and industrial PC co-chair of BPM 2011 conferences.