The Service Research and Innovation Initiative (SRII) is proud to announce its participation in this year’s largest gathering of technology industry service executives: “Winning Services Strategies in a Shifting Global Economy,” the Fall 2008 Conferences are taking place October 20-22, 2008 at the Las Vegas Mirage Resort . Sponsored by the AFSMI, SSPA, and TPSA, this conference features dozens of leading edge presentations from industry thought leaders in both general session keynotes and track sessions. As members of SRII’s extended network—the SRIC online community, Academia, and Industry you are entitled to special conference rates for this prestigious and exciting event.
Full conference track sessions features real-world examples that describe how the industry’s most successful service leaders are achieving tangible results and the key challenges they faced in this rapidly changing global economy, in the following critical areas of technology services:
- Service Strategy: This competency track is designed to address the issues faced by senior managers responsible for the general management of a service business.
- Service Operations: This competency track is designed to address the issues faced by service professionals responsible for the operational infrastructure and processes supporting the service business. This includes service finance and legal staff.
- Service Delivery: This competency track is designed to address the issues faced by service professionals directly responsible for delivering service offerings to the customer.
- Managing Services in a SMB: This competency track is designed to address the issues faced by service organizations operating in small and medium sized businesses where both infrastructure and staff resources may be limited.
- Service Marketing: This competency track is designed to address the issues faced by marketing staff chartered to market the service portfolio.
- Service Development: This competency track is designed to address the issues faced by service professionals responsible for developing service delivery methodologies.
- Channel Partner Management: This competency track is designed to address the issues faced by service professionals responsible for identifying, evaluating, and enabling service delivery partners.
- Service Challenges in the Consumer Marketplace: This competency track is designed to address the unique issues faced by product companies providing services directly to end consumers.
- Product Management: This competency track is designed to address the issues faced by product managers as they work to effectively interface with the service organization.
- Innovative Service Technology: This co-presented competency track is designed to show how companies and industry solution providers have successfully partnered using innovative technologies to solve real-world service problems
Please visit our full agenda
Program Agenda & Keynote Highlights
For the latest agenda information check anyone of the following websites: www.thesspa.com, www.afsmi.com, or www.tpsaonline.com
Academic Award
Tom Pridham, Executive Director of the Service Research Innovation Initiative will be announcing the first academic service research and innovation award program to the SRIC academic community during this conference. Mr. Pridham will discuss an overview of the program and participation details. We look forward to your feedback and participation.
Why should academia participate at this conference?
This is a unique opportunity to participate in a forum that will have over 1,000 service professionals from around the world discussing business successes, challenges and opportunities facing their service and support businesses. In no other services venue will academia have a greater opportunity to observe and gain valuable insights to these key service challenges, many of which will require academic and research collaboration efforts to help solve.
The Importance of Services Innovation
It is clear now that the old approaches for designing and delivering services will no longer be sufficient with the increased demand from consumers for greater value, increased level of service expectations, and reduced price points that are available in shorter time frames. As more corporations experience an increasing share of revenues coming from their service business units, corporations are finding an increased need to both maintain and innovate around these new revenue streams to provide them with a competitive advantage and sustained business health. Applying academic disciplines to service strategy, innovation and execution represents a new way of thinking that will play a significant role as organizations around the world begin to develop their service innovation roadmaps.
It is clear now that Service Innovation is a topic of great relevance to business, academic and government.
Here are just a few of the companies who have attended in the past
- Cisco Systems
- Dell
- Fujitsu
- Hewlett Packard
- HItachi
- IBM
- Intel
- Microsoft
- Motorola
- Toshiba
- Xerox
Full company participant listing
Conference Registration
Each category of registration will have a special promotional code that will need to be used to access the special rates.
Academics* $895
Select this category if you are a university professor, faculty, or student.
SRIC Online Community Member* $2195
Select this category if you are currently registered as an SRIC community member.
ASU* $2195
Select this category if you were referred by Arizona State University (ASU)
Non-Member $2595
Select this category if you are not part of the SRIC online community.
If you are not currently a member but would like to be part of this growing community of services professionals from around the world, click here. SRIC registration is free of charge.
Registration Note - Selecting a category with the * symbol requires a registration code to register. Your special promo code will be emailed to you. If you have not received the code, please contact Denise Villamil, dvillamil@thesrii.org. If you need assistance with the registration process please contact: (866) 686-8948
