Dear Service Research Professionals,

I am very honored and excited to accept this role as the President of SRII. As the Service Industry has become the largest part of the world GDP, SRII has a huge opportunity to lead and drive Service Research & Innovation to further grow Service Economy by working closely with our industry partners, institutions, professional organizations, academia as well as the government organizations around the world.

SRII major strategies include the following:

Deeper understanding of Usage Models/ Future Requirements of Service Industry Verticals such as: Health care, Financial, Energy, Transportation, Government, Education, Retail, Telecom... etc

Focus on major IT Service Domains/Disciplines such as: Technology Platforms, Business Process tools/models, Information Management, Service/Operation Management, Service Marketing, Human Factor Engineering, Service...etc

Build Special Interest Groups (SIGs) for major Service Industry Verticals and major IT Service Domains to help develop and drive strategic IT Services Technology road map, Standards, Methodologies, Processes, Tools, Skills, Regulations, …etc

Build partnership/alignment with other professional Service organizations such as: IEEE, ACM, INFORMS, AMA, FRAUNHOFER, ITRI, CSIRO, NESSI, ..etc

University Programs/Partnership to help grow future Skills/Strategy for Service Economy:

-- Service Research projects for Ph.D. students/University Research Centers
-- MS Degree in Service Science (multi disciplinary curriculum)
-- Undergraduate level Service Science Certification/ Electives

SRII as a Global Professional Organization with membership from:

-- Industry (large, medium, small).
-- Academia/ Institutions
-- Professional organizations
-- Individual professionals
-- University students

SRII Annual Conference:

-- SIGs face to face meeting to share road map/ execution updates
-- Meeting with leaders from the industry, academia and government organizations