SRII INDIA

• Generate economic impact in the Indian services sector
  • Define standards for the service industries that are appropriate for emerging economies
  • Catalog a set of operating references (best practices) and benchmarks for service performance with appropriate metrics
  • Influence the profitability, sustainability, and scalability of Indian service providers
• Generate academic impact worldwide in Service Science
  • Focal point for a community of scholars
  • Repository of an academic and industrial body of knowledge
• Generate impact on the Indian society
  • Develop the educational and career options for service professionals
  • Establish courses and frameworks for certification, accreditation, and recognition
  • Foster the innovation of services providing value for the base of the pyramid (BOP)
  • Influence the attitude of Indian society towards quality of service

• Services delivered to Emerging Markets with separate work groups on:
  • Public Health
  • Educational and Vocational Training
  • Financial Services
  • Marketing of Rural Handicrafts and other products
• Services delivered from Emerging Markets, especially
  • IT Services
  • Business Process Outsourcing