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SRII INDIA


Vision


SRII India Chapter to achieve in 5 years time:
  • Generate economic impact in the Indian services sector
    • Define standards for the service industries that are appropriate for emerging economies
    • Catalog a set of operating references (best practices) and benchmarks for service performance with appropriate metrics
    • Influence the profitability, sustainability, and scalability of Indian service providers
  • Generate academic impact worldwide in Service Science
    • Focal point for a community of scholars
    • Repository of an academic and industrial body of knowledge
  • Generate impact on the Indian society
    • Develop the educational and career options for service professionals
    • Establish courses and frameworks for certification, accreditation, and recognition
    • Foster the innovation of services providing value for the base of the pyramid (BOP)
    • Influence the attitude of Indian society towards quality of service

Key Focus Areas
  • Services delivered to Emerging Markets with separate work groups on:
    • Public Health
    • Educational and Vocational Training
    • Financial Services
    • Marketing of Rural Handicrafts and other products
  • Services delivered from Emerging Markets, especially
    • IT Services
    • Business Process Outsourcing

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