Kyrill Meyer is head of the research group „Service Science & Technology“ that operates jointly at the University of Leipzig and at Institute of Applied Informatics (InfAI) in Leipzig, Germany. He is a doctor of natural sciences and holds a degree in computer science. His research interests include Service Engineering and Management, IT-supported Innovation Management and Applied Informatics in the business domain. Committed to combining research results with their practical application, he has managed a number of applied research projects resulting in scientific publications, software prototypes, standards and new or improved services.

Dr. rer. nat. Martin Böttcher is the leader of the research group Service Modeling and Engineering at the Institute for Applied Informatics (InfAI) in Leipzig (Germany). Additionally, he works at the University of Leipzig as a senior research assistant at the Department of Business Information Systems. Dr. Böttcher studied Information Management at the University of Leipzig. Subsequently he was member of the doctoral program “knowledge representation” sponsored by the German Research Foundation. Dr. Böttcher received his PhD for his work on Service Modeling. His research topics cover Service Science, Service Engineering, Formal Service Systems Modeling and the industrialization of Service Systems.

Freimut Bodendorf, born 1953, graduated 1977 from the University of Erlangen-Nuremberg (School of Engineering) with a degree in Computer Science. 1981 he obtained his doctor degree (Ph.D.) in Information Systems. Subsequently he was head of an IS department at the University of Freiburg/Germany (School of Medicine), full professor at the Postgraduate School of Engineering in Nuremberg/Germany, and full professor at the Department of Computer Science and Information Systems at the University of Fribourg/Switzerland. Since 1990 he is head of the Institute of Information Systems (School of Management) at the University of Erlangen-Nuremberg (www.win.uni-erlangen.de).

He is member of the executive board of the Regional Computing Center Erlangen and the executive board of the Multimedia Systems and E-Learning Committee of the University of Erlangen-Nuremberg as well as member of numerous international research organizations and editorial boards.

Research and teaching focus on enabling strategies, technologies, IT systems and solutions for service industries such as commerce, retail, logistics, healthcare, education, tourism and industrial services. Business service innovation and business service engineering require close attention to the management of business processes, information, and knowledge. So, research and teaching also cover the fields of IS-related process management and business intelligence. Inter- and intra-organizational business networking complements the "big picture" of service and process oriented e-business.

Babis Theodoulidis is Director of the Centre for Service Research at the University of Manchester and holds the position of Associate Professor at Manchester Business School. He received a PhD degree in Computation from UMIST, an MSc in Computer Science from University of Glasgow and a Diploma in Computer Engineering and Informatics from University of Patras, Greece.

His teaching responsibilities are in the areas of information management and systems at the undergraduate, MSc and MBA levels. He has also taught executive-development seminars and carried out consultancy work on the subjects of information management, business and IT strategy, business process improvement and business intelligence.

Dr Theodoulidis held visiting positions at the School of Engineering, University of Surrey and Athens University of Economics and Business. He has published over 150 refereed journal and conference articles and his research work (as Principal or Co-Investigator) has been supported extensively from UK and European funding bodies since the early days of ESPRIT in 1990 and also directly from industry.